I bought a Hayabusa off you a few weeks ago and p/ex my Ducati 748r. I received a message on my mobile to see if all ok but missed the call. Just wanted to say that the Bike is spot on, I thought that the service and delivery was excellent also.It means a lot to have a no hassle purchase and P/ex, so thanks a lot for that.I will be back in touch when I need my next bike! Pleasure doing business
 

Thu 20/01/2011 15:53

Hi John
Just thought i would drop you a line and thank you for the way i was treated at your dealership today, it was a very good experiance.
I was not convinced the bike was not going to be as good as you described having been let down by a few dealers not quit grasping what "excellent condition" means.
However the bike exceeded even my expectations, it was a round trip of 160 miles today for me and thankfully it was well worth it.
I can't wait to take the bike for a spin.
Once again thank-you for your time and great customer service.
thank-You
Regards
Bob Vale
 

07/09/2010

Hi,

Just a quick note, mainly to thank you for the standard of your service. I was a little wary of purchasing the bike unseen from your web site, but your offer of a refundable deposit and delivery reassured me, and I am very pleased with the machine - it looks good and runs really well. Your delivery driver (sorry, I've forgotten his name) had clearly had a long and frustrating day, but he was cheerful and helpful showing me over the machine, not even showing surprise when I asked him how to start it (you had to kick them last time I had a bike). An excellent service, so thank you.

One thing you might consider - and this is not a complaint, just a suggestion - would be to send a feedback email / web form (or even a piece of paper) to get feedback from each customer a few days after a sale, to find out his perception of what was good and not so good.

The bike will soon be due its 4000 mile service: please can you let me know roughly the costs involved?

Thanks again and regards,

Simon Sellick.

30/06/2010

Dear Jon Roberts and team,

I am just sending you this email to thank you and all of your team for the absolutely fantastic service that I received in the purchase of my new bike and clothing. Your staff are so helpful and actually care what you want and are looking for not what they think you should be looking for. Your mechanics were brilliant and the attention to detail was fantastic. When my bike arrived it looked amazing all clean and shiny and delivered on time by martin who showed me levels etc..

I am sending a few of my friends your way in the next few weeks on personal recommendation from me.

I can’t thank you enough for all you’ve done and I will be getting all future bikes and accessories from world of bikes.

P.S Please show to all staff you really do have a fantastic work force.

Kind Regards

Jason Collins
 

05/06/2010

Dear John

Just a quick email to thank you for the excellent service i received on buying the bike you are a friendly lot, I had a good ride home can't wipe the smile of my face yet, If im out that way again i will pop in and say hello,
so many thanks

Kind Regards

Dean Bagley
 

Dear John

A big thankyou for all your help and excellent service. Hope to do business with you again in the very near future.

Thankyou once again

Janice Venners

(Supplied bottle of Jack Daniels)

20/10/2011
Just a note to say that i bought a 1200 bandit from yourselves a 97 model about 6 months ago,its still going strong with no problems,will highly recomend your shop to my mates,
thanks Gary
 

04/11/2011

Just can't say thank you enough!

Dearest John,

Many thanks for making it all possible for Jordan being able to have his bike.

Thanks once again.

Michelle & Jordan

Dear John

On behalf of SERV Suffolk and Cambridge I would like for formally thank you for your very kind donation of your van to collect our bikes from Martlesham Police station, it is very much appreciated.

I am sure you will be pleased to know that the machines are now in the final stages of preparation and will be in service very soon, all thanks to very generous assistance from our sponsors and of course yourself.

To operate our service which really makes a difference to sick children and adults we rely completely on assistance from companies, our volunteers who meet their own costs and donations from the general public on street collections etc. as we receive no financial assistance whatsoever from government or NHS agencies, and of course we provide our service completely free of charge.

So once again thank you so much and I hope that in the future if you are considering making charitable donations/assistance SERV Suffolk & Cambridgeshire will be top of your list.

Kind regards

Ronnie Lyons
Committee Member
SERV Suffolk & Cambridgeshire

Hi John

Just thought I would drop you a line and say thank you for the excellent service we have received from you and your staff

Although we have not had chance to go out on the Suzuki yet the way the puchase and part exchange was transacted by you was faultless and very efficient

We are looking forward to taking the Suzuki out for a spin when we return from holiday

We will certainly be back to do business with you again in the future

Warmest regards

Peter & Tracy Donovan
 

Hi John and the gang.
Thanks for the good deal you did for me.. As always I was made to feel like a friend rather than a customer The Fazer is great and goes better than I thought it would :0).
Tyres are scrubbed in so all set for a summers riding.
Oh and John, it's now a 9 & 1/2 out of 10 !
Thanks again.....
Ivor
 

Hi John, We wanted to say a big big thank you for the exceptional friendly service we received from you and your team in purchasing a bike. We can honestly say we have never been treated so well in any retail establishment ever. You made everything so easy and put no pressure on us at all, you allowed us to mooch about and make our own decisions. We have already recommended you to a work mate and will continue to spread the word whenever we can. Although its approximately an 80 mile round trip to get to you from where we live you definitely haven't seen the last of us we will be visiting again that's guarenteed. Thanks again Steve & Sandra Allez

Dear John & Martin,

We are forever in your Debt!

Thankyou for all the help and kindness you have shown us. We really appreciate it. We love our bikes!!

Love

Tracey & Ski 

Hello,

I'd just like to thank you for the excellent customer service a couple of weeks ago when I took your Triumph Tiger out for a test ride. I am still undecided about which bike to go for and have a few other bikes I'd like to test ride before committing. I also test rode a BMW F800 and John was right that it didn't impress after the Triumph. Once I do decide I will be sure to contact you.

Thanks again

Regards, Paul Hare

Hi. I want to thank John and Martin for all the trouble they have gone to sorting out my lovely new street triple for me. Rarely, if ever have I been the subject of such excellent customer service. For reasons beyond their control I had to wait for the bike a couple of days, when it came it arrived with Pinot Brigid and a bunch of flowers. Too good. I am in love with biking all over again and I am thrilled to bits with the bike you have sold me. Many thanks. Kate. X

Dear John / Martin,

I would just like to thank both of you and the Team at Word of Bikes for the excellant service that you have provided over the last 3 years or so. 

Not only have you looked after me, with regard to my purchases, but you have gone that extra mile and gone out of your way to help me in times of need.

I would just like to thank Martin for stopping at the scene of my accident on saturday night ( booted and suited ) and again going out of his way to go back to work, change his clothes, pick up the van and recover my bike.

Thanks to all for your support, it just goes to show that it is not all about " Money" at World of Bikes, you are a genuine caring professional Team.

Kindest Regards

Michael
 

29/01/2013

Hi Simon,

I just want to say a massive thank you for everything you've done over the past month.

Martin was great, it all went perfectly.

Thank you again & I will always recommend you!!

Sarah :)

hi wob!

just wanted to say a huge thank you for my gsxr6 in red and white. shes beautiful, cant stop looking at her!!  your team were great, quick and efficient and got my bike ready to collect within a very short week all pretty and shiny : )),  will come and visit soon for a good cuppa !!

many thanks

em x